How does a subscription work?
You will receive an email 7 weeks after delivery of your Småkassen. There you will be asked to update the details for your the next delivery. You can change pretty much anything, such as the size of the box, the size of the clothing, the style, etc. Also you decide when you want a new Småkassen.
What if I have twins?
With twins you have to order a Småkassen for each child, but we can of course make sure that the clothes match. If you want that then please leave a comment.
Can I cancel or pause a subscription?
You can, of course, just send an email to firstname.lastname@example.org.
When do I get my Småkassen?
We try to deliver your Småkassen as soon as possible. If we have the necessary clothes, then we try to send it the next day. Since we use DHL Express, this means that you may already receive the Småkassen the following day.
If we need to order clothes, we will contact you. Normally this takes approx. 1 to 2 weeks.
We offer a Småkassen with quality clothes for different budgets. The price of a Småkassen starts at EUR. 149,- and goes up to EUR. 499,- depending on how much clothing you need and the amount you want to spend.
The contents of the Småkassen will have minimally the value of the amount you pay, based on the recommended retail prices from our suppliers. You will often get extra value because it is difficult to choose clothes for an exact amount. For example, some brands are cheaper than others and different items from one brand have different prices.
There’s only a EUR. 20,- styling fee per box. Keep more than EUR. 20,- and it is free.
Are the prices per box or for the entire subscription?
All prices shown are per box. You get free delivery and free return when you decide what you want to keep within 7 days.
When come the clothes on sale?
None of our clothes comes on sale (but we give discounts on previous seasons if you choose to receive this). We are here to make shopping a joyful surprise. You save time and don't have to worry about your childrens wardrobe. We spend a lot of time choosing the perfect outfits for you, you can think of us as the personal shopper for your kids.
We want to maintain a loyal relationship with our customers and believe that one of the best ways to do this is to avoid having to worry about future discounts.
How do I pay?
Through our payment provider Arvato we can offer payment by invoice in Norway and The Netherlands. With invoice you have 14 days/30 days respectively payment delay from when we send your Småkassen. You will receive the invoice at the email address you provided. In case of unsatisfactory credit check, the Småkassen must be prepaid with credit card (or different payment methods depending on country). If you pay by credit card, the amount will be reserved when you order, but it will not be charged until we send the Småkassen.
Read more: Payment Information.
Can I return goods if I am dissatisfied?
Aren't you happy with the purchase? No problem! Keep what you like, send the rest back, you have 7 days to return the items for free (is collected by DHL Express).
How do I return clothes and / or Småkassen
Contact us first at email@example.com to let us know what you want to change / return.
Treat your clothes the way you want us to do when we send it to you. We have to give them to someone else, so fold them neatly and protect them. Used or washed clothes cannot be returned.
You are responsible for returning the clothing, so we recommend that you use the provided label from DHL Express. Damaged goods due to poor packaging will not be refunded.