Frequently Asked Questions
If you can't find the answer to your question, just contact us here.
Where do you deliver?
We can deliver your Småkassen in almost all European countries.
How does a subscription work?
Småkassen is not a fixed subscription like that of a magazine. You will not get a new box automatically, instead you have 100 % control over if and when you want to receive your next box. The only thing that happens automatically is that 7 weeks after delivery of your Småkassen you will receive an email from us.
If after you have received your first Småkassen you do nothing, then you will NOT get a new kassen sent to you.
In the email you receive 7 weeks after delivery you will be asked to update the details for your the next delivery. You can change pretty much anything, such as the size of the box, the size of the clothing, the style, etc.
Can I get just a single box?
Yes, you can order a Småkassen and then after delivery cancel your subscription. As mentioned above this will stop the reminder emails, you would not have gotten a new Småkassen automatically anyway.
Can I cancel or pause a subscription?
You can, of course, just send an email to firstname.lastname@example.org.
What if I have twins?
With twins you have to order a Småkassen for each child, but we can of course make sure that the clothes match. If you want that then please leave a comment.
When do I get my Småkassen?
We try to deliver your Småkassen as soon as possible. If we have the necessary clothes, then we try to send it the next day. Since we use DHL Express, this means that you may already receive the Småkassen the following day.
If we need to order clothes, we will contact you. Normally this takes approx. 1 to 2 weeks.
We offer a Småkassen with quality clothes for different budgets. The price of a Småkassen:
All depending on how much clothing you need and the amount you want to spend.
The contents of the Småkassen will have minimally the value of the amount you pay, based on the recommended retail prices from our suppliers. You will often get extra value because it is difficult to choose clothes for an exact amount. For example, some brands are cheaper than others and different items from one brand have different prices.
The average retail price of item ranges from:
There’s NO styling fee.
Are the prices per box or for the entire subscription?
All prices shown are per box.
When come the clothes on sale?
None of our clothes comes on sale. We are here to make shopping a joyful surprise. You save time and don't have to worry about your childrens wardrobe. We spend a lot of time choosing the perfect outfits for you, you can think of us as the personal shopper for your kids.
And we want to maintain a loyal relationship with you and believe that one of the best ways to do this is to avoid having to worry about future discounts.
How do I pay?
Depending on the country you live in we can offer different payment options. F.ex. in many countries you can pay via invoice using either Klarna or Afterpay from Arvato. In all countries you can pay using your credit card or via PayPal. Then there are also a few country specific payment methods like Vipps in Norway, Giropay in Germany, iDEAL in Holland and Sofort in Germany and Belgium.
The different payment methods are automatically selected for you depending on the country you live in.
Read more: Payment Information.
Can I return goods if I am dissatisfied?
Are you not happy with the purchase? No problem! You have 90 days to return the items we selected for you. Contact us before you want to return the items so we can give you instructions.
How do I return clothes and / or Småkassen
After delivery you will have received an email from us with a link to finalise your delivery. Please first complete this form.
Then contact us at email@example.com so we can send you instructions.
Of course, treat your clothes the way you want us to do when we send it to you. We have to give them to someone else, so fold them neatly and protect them. Used or washed clothes will not be refunded.
You are responsible for returning the clothing. Damaged goods due to poor packaging will not be refunded.
A restocking fee of kr. 200 / € 20 / £ 20,- / fr. 20,- per Småkassen will be deducted from your refund amount.
To avoid this fee you have to:
- Decide within 7 days what you want to return and ask for a return label.
- Return the items within 7 days of receiving the return instructions.
The restocking fee also applies for when a Småkassen is undeliverable.